We Transform Infrastructure Performance

Partner with us to unlock hidden value in your infrastructure—delivering measurable results for your customers and your bottom line

$
180
m+
Verified Savings
Through design optimization and operational excellence
99.5
%
Availability Achieved
Improved from 97% through systems thinking approach
40
%
Faster Resolution
Reduced manual processing and automated workflows

Strategic Advisory

We partner with infrastructure owners to define strategies, commercial frameworks, and governance structures that deliver exceptional outcomes. Our strategic advisory services align stakeholder incentives, optimize value across the project lifecycle, and establish robust governance for long-term success.

Business Cases & Economic Analysis

We develop comprehensive business cases that quantify value across financial, social, environmental, and operational dimensions. Our economic analysis goes beyond traditional cost-benefit to evaluate lifecycle value, risk-adjusted returns, and multi-stakeholder impacts.

What We Deliver:
  • Investment business cases and feasibility studies
  • Economic impact assessments
  • Cost-benefit analysis and value optimization
  • Lifecycle financial modeling
  • Risk-adjusted return analysis

Procurement Strategy & Market Engagement

We design procurement strategies that attract the right partners, drive innovation, and deliver value for money. Our market engagement approach builds competitive tension while fostering collaborative relationships aligned with project objectives.

What We Deliver:
  • Procurement strategy and delivery model selection
  • Market sounding and engagement programs
  • Tender documentation and evaluation frameworks
  • Probity and governance oversight
  • Competitive dialogue facilitation

Commercial Frameworks & Contract Design

We create commercial frameworks that align incentives with outcomes. Our CAPITAL methodology has delivered $180M+ in verified savings by embedding performance mechanisms, lifecycle thinking, and innovation sharing into contract structures.

What We Deliver:
  • Performance-based contract frameworks
  • Payment mechanisms and incentive structures
  • Risk allocation and mitigation strategies
  • Change management and variation protocols
  • Dispute resolution frameworks

Risk Management & Governance

We establish governance structures and risk management frameworks that ensure oversight, accountability, and decision-making clarity. Our approach balances control with agility so projects stay on track while adapting to changing conditions.

What We Deliver:
  • Governance structure design and implementation
  • Risk identification, assessment, and mitigation
  • Decision-making frameworks and delegations
  • Assurance and audit programs
  • Stakeholder management strategies

ISO 44001 Project Governance

We implement ISO 44001 collaborative business relationship frameworks that transform adversarial relationships into high-performing partnerships. This globally recognized standard provides a structured approach to managing complex multi-party projects.

What We Deliver:
  • ISO 44001 framework implementation
  • Collaborative relationship design
  • Multi-party governance structures
  • Relationship performance measurement
  • Continuous improvement processes

Performance Measurement Systems

We design performance measurement systems that track what matters, drive accountability, and enable data-driven decision-making. Our systems integrate operational, financial, and strategic metrics for complete visibility across the project lifecycle.

What We Deliver:
  • KPI framework design and implementation
  • Performance dashboards and reporting
  • Benchmarking and target setting
  • Continuous monitoring and optimization
  • Value realization tracking
Strategic Advisory Case Study

Western Harbour Tunnel: $180M Value Creation

Project Value:
$6.7B Tunnel Project
Client:
Transport for NSW
Duration:
2020-2027
CBS Role
Independent Commercial Advisory & Assurance

Major infrastructure project requiring innovative commercial frameworks to align government, contractor, and operator incentives across a 30-year lifecycle.

The Challenge

Traditional delivery methods often create adversarial relationships, cost overruns, and operational uncertainty.
The project required a commercial framework that would:

  • Align incentives across design, construction, and operations

  • Drive innovation and lifecycle optimization

  • Ensure availability targets while minimizing closures

  • Create value for all stakeholders

Our Solution

CBS implemented the CAPITAL framework, embedding performance mechanisms such as:

  • Lane rental fees ($50,000/hour) to incentivize closure avoidance

  • 30-year lifecycle contracts to justify long-term technology investment

  • Innovation-sharing mechanisms to promote continuous improvement

  • Performance incentives tied to availability and efficiency
"The $50,000 per hour lane rental fee transformed how everyone thought about closures. Suddenly, investing $5M in equipment that prevents closures made perfect sense."
- Project Director
Transport for NSW
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How We Work:
Systems Thinking in Practice

Our advisory services are grounded in systems thinking—a holistic approach that considers how components interrelate and how systems evolve over time. This methodology ensures we solve root causes, not just symptoms.
01

Understand

We immerse ourselves in your challenge, understanding stakeholders, constraints, and objectives across the whole system.

02

Analyze

We identify root causes and system dynamics, using data and our proprietary frameworks to uncover opportunities.

03

Design

We co-create integrated solutions that align incentives, optimize value, and address interconnected challenges.

04

Deliver

We partner with you through implementation, adapting as conditions change and measuring outcomes against agreed metrics.

Technical Excellence

We deliver robust technical solutions for complex infrastructure projects, combining systems engineering expertise with deep operational knowledge. Our technical services ensure safety, reliability, and performance across the entire asset lifecycle.

Systems Engineering

We apply rigorous systems engineering principles to define, design, and deliver complex infrastructure. Our approach ensures all components work together as an integrated whole, meeting functional requirements while optimizing lifecycle performance.

What We Deliver:
  • Requirements definition and management
  • System architecture and design
  • Interface management and coordination
  • Verification and validation planning
  • Configuration management
  • Systems Engineering Management Plans (SEMP)

Systems Integration

We integrate diverse subsystems, technologies, and stakeholders into cohesive operational systems. Our integration expertise spans mechanical, electrical, software, and organizational elements—ensuring seamless operation from day one.

What We Deliver:
  • Integration strategy and planning
  • Interface design and testing
  • Subsystem coordination
  • Integration testing and commissioning
  • Operational readiness assurance
  • Handover and transition management

Systems Assurance

We provide independent assurance that systems meet requirements, comply with standards, and deliver intended outcomes. Our assurance services give stakeholders confidence that projects are on track and risks are managed.

What We Deliver:
  • Independent verification and validation
  • Design reviews and technical audits
  • Compliance assessment
  • Risk and issue management oversight
  • Quality assurance programs
  • Readiness reviews and gate assessments

Asset Management & Performance Optimization

We optimize asset performance across the lifecycle—from design through operations. Our asset management approach balances cost, risk, and performance to maximize value while ensuring reliability and safety.

What We Deliver:
  • Asset management strategy and planning
  • Lifecycle cost optimization
  • Maintenance strategy development
  • Performance monitoring and analytics
  • Reliability engineering
  • Asset data management

Operational Technology (SCADA/PLC)

We design, implement, and optimize operational technology systems that monitor and control infrastructure assets. Our OT expertise ensures reliable, secure, and efficient operations.

What We Deliver:
  • SCADA system design and implementation
  • PLC programming and configuration
  • Control system integration
  • Cybersecurity for operational technology
  • System upgrades and modernization
  • Operational technology strategy

Safety & Risk Assessment

We conduct comprehensive safety and risk assessments to identify hazards, evaluate risks, and implement controls. Our safety engineering ensures infrastructure operates safely for workers, users, and the community.

What We Deliver:
  • Safety management systems
  • Hazard identification and risk assessment (HIRA)
  • Safety in design reviews
  • Functional safety analysis (SIL, RAMS)
  • Safety case development
  • Independent safety assurance
Technical Excellence in Action

Sydney Harbour Tunnel: Operational Transformation

Project:
30-year-old tunnel transformation
Client:
Tunnel Operator
Duration:
18-month program
CBS Role
Systems Engineering & Asset Management Advisory

The Challenge

  • Operating at 96.8% availability with escalating maintenance costs

  • Frequent customer complaints due to unplanned closures

  • Aging systems requiring modernization without operational disruption

  • Need to improve performance while reducing costs

Our Solution

CBS implemented a comprehensive transformation program:

  • Asset condition assessment and lifecycle planning

  • Predictive maintenance systems and analytics

  • Operational technology upgrades

  • Performance monitoring dashboards

  • Continuous improvement framework

Results

99.2
%
Availability Improvement
Worth $15M annually to the economy
22
%
Cost Reduction
Achieved through proactive maintenance
67
%
Fewer Complaints
Resulting from reduced unplanned closures
78
%
Less Emergency Repairs
Predictive approach prevented failures
"We shifted from fixing problems to preventing them.
The data shows a 78% reduction in emergency repairs."
— Tunnel Operations Manager
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Collaborative Solutions

We create and leverage digital platforms and data-driven tools that transform how infrastructure teams collaborate, make decisions, and optimize performance. Our collaborative solutions break down silos, enable real-time visibility, and drive continuous improvement.

Digital Twin Implementation

We implement digital twin platforms that create virtual replicas of physical assets, enabling simulation, optimization, and predictive analytics. Digital twins provide a single source of truth for asset data and performance.

What We Deliver:
  • Digital twin strategy and roadmap
  • Platform selection and implementation
  • Data integration and modeling
  • Simulation and scenario analysis
  • Predictive analytics and optimization
  • Operational digital twin management

Data Analytics & Visualization

We transform raw data into actionable insights through advanced analytics and intuitive visualization. Our analytics solutions enable data-driven decision-making across operations, maintenance, and strategic planning.

What We Deliver:
  • Data strategy and governance
  • Analytics platform implementation
  • Predictive and prescriptive analytics
  • Interactive dashboards and reports
  • Performance analytics and KPIs
  • Data-driven optimization

Systems Integration & Automation

We integrate disparate systems and automate workflows to eliminate manual processes, reduce errors, and improve efficiency. Our integration solutions create seamless data flow across the technology ecosystem.

What We Deliver:
  • Integration architecture and strategy
  • API development and implementation
  • Workflow automation
  • Data synchronization and ETL
  • Legacy system integration
  • Process optimization

Performance Dashboards & Reporting

We design performance dashboards that provide real-time visibility into operations, enabling proactive management and rapid response. Our dashboards present complex data in intuitive, actionable formats.

What We Deliver:
  • Dashboard design and development
  • Real-time performance monitoring
  • Executive reporting and analytics
  • Mobile and web-based access
  • Alert and notification systems
  • Custom reporting solutions

Predictive Maintenance Systems

We implement predictive maintenance systems that use data analytics and machine learning to predict failures before they occur. This shift from reactive to predictive maintenance reduces costs while improving reliability.

What We Deliver:
  • Predictive maintenance strategy
  • Condition monitoring systems
  • Failure prediction models
  • Maintenance optimization
  • Asset health analytics
  • Reliability improvement programs
Collaborative Solutions in Action

COMPASS: Transforming Contract Management

Project:
Payment administration transformation
Client:
Transport for NSW
Platform:
Microsoft 365-based
CBS Role
Platform design and implementation

The Challenge

  • Manual payment processing causing delays and errors
  • Lack of visibility into contract performance
  • Disconnected systems and data silos
  • Compliance and audit trail concerns
  • Need for real-time collaboration across stakeholders

Our Solution

CBS developed COMPASS (Collaborative Operations Management Platform for Asset Stewardship and Sustainability), integrating:

  • Automated payment workflows with approvals
  • Real-time performance dashboards
  • Collaborative workspace for all stakeholders
  • Document management and version control
  • Compliance tracking and reporting

Results

25
%
Faster Payment Cycles
Automated workflows eliminated bottlenecks
40
%
Less Manual Processing
Reduced errors and rework
95
%
Process Compliance
Automated tracking and audit trails
85
%
User Adoption
Within 4 weeks of launch

Why Choose CBS Group

Our advisory services are grounded in systems thinking—a holistic approach that considers how components interrelate and how systems evolve over time. This methodology ensures we solve root causes, not just symptoms.

Senior Consultants

Our team consists of experienced senior consultants with decades of infrastructure expertise. You work directly with seasoned professionals who have solved similar challenges — not junior teams learning on your project.

Proven Track Record

$180M+ in verified savings, 99.5% availability targets achieved, and measurable outcomes on Australia's most complex infrastructure projects. Our results speak for themselves.

Value-Based Engagement

We’re not tied to time-and-materials pricing. Our value-based model means we share risk and reward based on measurable, agreed outcomes — we succeed when you succeed.

Proprietary Technology

Award-winning IP and platforms — including CAPITAL, COMPASS, and Catalyst 7 — amplify our advisory services and deliver scalable solutions beyond individual projects.

Systems Thinking DNA

Systems thinking isn’t just what we do — it’s who we are. We see the whole picture, solve root causes, and create lasting value through integrated solutions.

Award-Winning Frameworks

Asset Management Council Innovation Award (2023) and Infrastructure Sustainability Council Award (2024) for our CAPITAL framework and systems thinking approach.

Industries We Serve

Transport

Road, rail, and maritime infrastructure — from tunnels and bridges to metro systems and ports.

Infrastructure

Utilities, water, and social infrastructure — essential services that communities depend on.

Energy

Renewable and traditional energy — covering generation, transmission, and distribution systems.

Resources

Mining and extraction — complex operations requiring robust systems, governance, and performance assurance.

Ready to Discuss Your Project?

Let’s explore how our advisory services can deliver measurable outcomes for your infrastructure challenge.utcomes for your organization.